Remote Assistance via TeamViewer
Package 1: Basic IT Support
Our Basic IT Support package is designed to provide quick and efficient solutions for common technical issues and software-related concerns. Whether you’re facing login problems, need assistance with software installations, or require troubleshooting for everyday challenges, our Tier 1/Help Desk Support experts are here to help.
Services Included:
- Password resets and account access assistance
- Software installations and updates
- Basic troubleshooting for software and hardware issues
- Guidance on common technical inquiries
Price: $50 per hour
Package 2: Advanced Technical Assistance
With our Advanced Technical Assistance package, you’ll have access to our Tier 2/3 Technical Support specialists who excel in handling more complex IT matters. From intricate network configurations to server setups and even software development tasks, this package is tailored to provide solutions that go beyond the basics.
Services Included:
- Network infrastructure planning and setup
- Server configuration and management
- Custom software development and coding
- In-depth troubleshooting for advanced technical challenges
Price: $90 per hour
Package 3: Comprehensive IT Solutions
For businesses seeking a comprehensive IT partner, our Comprehensive IT Solutions package offers a full spectrum of services. From Network and System Administration to Cybersecurity Consultation and Cloud Services management, this package ensures that your IT infrastructure is optimized, secure, and ready to support your business goals.
Services Included:
- Network architecture design and implementation
- Ongoing server management and maintenance
- Cybersecurity assessments and threat detection
- Cloud Services management, including deployment and scaling
- DevOps practices for seamless development and operations